コグニザントジャパン株式会社
Responsibilities
User account management request, User incidents and queries
Focuses on proactive maintenance, root cause analysis and permanent fixes to improve application stability
Operational Changes – Design, Build, testing and implementation of changes due to application defects Preventive Maintenance
Work on Change Requests initiated by business / IT for any application changes that warrant any functional specification changes
Conduct problem Investigation and perform fixes
Resolve tickets in a timely manner and within defined SLAs.
Work closely with other (third party/Client) interface groups and support teams at other support levels to quickly resolve issues.
Manage and enhance the Client knowledge repository with updates of resolutions and FAQs.
Use known solutions and procedures.
Demonstrate high level of understanding in all aspects of the Development Informatics applications and infrastructure.
ー 外資系IT企業
ー 英語を使って仕事をできる（これから使いたい方にもおすすめ）
ー 外国籍の社員も多い 60％
ー 自主性をもって行動できる
ー 成長企業なのでキャリアプランが描きやすい