非公開
Operations Manager role is a client facing role and this person acts as primary contact for global clients, hence ●●●expects high business communication and dynamic personality.
The additional responsibilities includes in managing people and handling team.
Summarized Purpose
Manages the day-to-day operations of the program team. Supports staff members so that contracted services are provided in accordance with client and ●●● Medical Communications policies and procedures. Trains and supervises Medical Communications support staff, experienced professionals and/or health care professionals on the program team. Develops, coaches, and mentors employees. Develops and maintains client relationships. Provides clinical expertise and guidance to clients and/or staff.
Essential Functions
• Develops employees and manages employee performance including performance appraisals, management and salary administration for direct reports. Monitors employee work. Handles employee relations issues, scheduling and time record verification, recruiting and billable hours management.
• Completes client reports, develops procedural documents, troubleshoots program issues, maintains program knowledge, and ensures compliance with company policies and procedures including SOP's, protocols, and FDA/COFEPRIS/ANVISA/ICH and other regulations.
• Acts as liaison between the client, ●●●Medical Communications management and staff for issues such as workflow processes, available resources, and new initiatives affecting the program.
• Handles all aspects of program training including providing training to staff members, developing curriculum, and documenting and maintaining training records and curriculum.
• Liaisons with the business development team, presents at PRM/ERMs, functions as a consultant or Medical Information professional to cover program services, such as, performing answering medical inquiries and documenting contacts, adverse events, and product complaints.
英語を活かせる求人です