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Our client is a global technology leader with annual revenues of nearly USD 70 billion and a ranking within the Fortune Global 500 top 200. With operations in over 180 markets worldwide, they deliver products and services that reach millions of customers every day.
As the world’s largest PC manufacturer, the company has expanded its expertise beyond devices into infrastructure solutions (servers, storage, edge, high-performance computing, and software-defined infrastructure), as well as software, services, and AI-powered solutions.
Driven by innovation, our client is shaping a smarter, fairer, and more reliable future for everyone. They combine cutting-edge technology with global reach to create opportunities for professionals to grow, lead, and make an impact in a rapidly transforming digital world.
Key Responsibilities:
-Act as the primary representative of business requirements within the IT organization and delivery teams.
-Collaborate with business users, developers, solution architects, and customers to capture, analyze, and validate business processes, functional needs, and SOPs.
-Drive end-to-end lifecycle of ServiceNow implementation: from requirement gathering to deployment and post-go-live support.
-Serve as SME for the functionality/features being delivered and provide L3 support insights to production support teams.
-Proactively manage project risks, escalate issues, and work with Product Owners to define and execute mitigation plans.
-Create and deliver documentation including End User Training (EUT), Key User Training (KUT), and support knowledge base articles.
-Collaborate with regional customer transition teams and pre-sales architects to review deal pipelines and translate them into implementation roadmaps.
-Partner with Technical Solution Architects to validate deal scope, technical feasibility, and budget alignment.
-Develop and maintain comprehensive project governance artifacts including milestone plans, RACI, stakeholder comms plans, and risk registers.
-Ensure strong alignment with ITIL v3/4-based Service Delivery processes and coordinate with Ops teams for smooth cutover and support transition.
-Multinational company with a strong market share in IT Infrastructure & Services.
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