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Our client is a global technology leader with annual revenues of nearly USD 70 billion and a ranking within the Fortune Global 500 top 200. With operations in over 180 markets worldwide, they deliver products and services that reach millions of customers every day.
As the world's largest PC manufacturer, the company has expanded its expertise beyond devices into infrastructure solutions (servers, storage, edge, high-performance computing, and software-defined infrastructure), as well as software, services, and AI-powered solutions.
Driven by innovation, our client is shaping a smarter, fairer, and more reliable future for everyone. They combine cutting-edge technology with global reach to create opportunities for professionals to grow, lead, and make an impact in a rapidly transforming digital world.
Key Responsibilities
- Lead the solution architecture across multiple ServiceNow domains including ITSM, CSM, ITOM, HAM/SAM, and Security Operations (SecOps).
- Experience in integration and Service Portal is MUST to have for this role.
- Ability to debug issues, bugs and provide technical support to the functions built within the platform
- Ability to code and configure is MUST for this role
- Work closely with pre-sales team to understand the technology requirements from SOW and provide/validation solutions to meet business need.
- Experience in designing architecture diagram, data modelling and writing technical specification
- Define and enforce ServiceNow platform best practices, development standards, and technical architecture principles.
- Conduct code and configuration reviews, ensuring alignment with enterprise design patterns and compliance standards.
- Serve as a technical design authority, contributing to and chairing architecture/design review boards.
- Guide solution development through early-stage delivery, ensuring reusability and performance.
- Mentor and train technical leads and developers; uplift platform knowledge and capability across teams.
- Collaborate with Offering, Engineering, and Delivery leads to bridge GTM vision with technical feasibility.
- Evaluate new ServiceNow platform capabilities and adjacent AI/workplace technologies for strategic adoption.
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