クラリアント触媒株式会社
The Customer Experience Manager APAC oversees the end-to-end Order-to-Cash process for the BU Catalysts division, serving as the main point of contact for Sales and customers. The role ensures orders are managed accurately and on time, while leading a regional team and driving continuous process improvements.
［Responsibilities]
・Order-to-Cash Management: Own the full O2C process, ensuring order accuracy, proper backlog management, and timely delivery
・Customer & Sales Support: Act as the single point of contact for customers and Sales, handling escalations and ensuring timely resolution
・Cross-functional Collaboration: Coordinate with global and regional stakeholders to support business and financial targets (OTIF, Revenue Projection)
・Team Leadership: Influence and collaborate with the GBS regional team through regular performance dialogues and coaching
・Process Improvement: Identify gaps and drive continuous improvement initiatives using Lean Six Sigma methodologies
・Quality & Compliance: Conduct Root Cause Analysis, maintain process documentation, and ensure adherence to Clariant SOPs and best practices
※リモートワーク制度やフレックス制度がありワークライフバランスが充実しています
※プロセス改善やプロジェクトリードなどCustomer Exellenceに寄与していただきます
※APAC全域がスコープとなっておりますので、英語を使う機会が多いです