非公開
We are seeking an experienced Pharmacovigilance Team Leader to oversee daily pharmacovigilance operations, ensure timely completion of safety case processing activities, and lead a high-performing team. The successful candidate will be responsible for workflow management, team performance, training compliance, and operational excellence while ensuring adherence to client requirements and Service Level Agreements (SLAs).
Operations Management
• Ensure completion of all day-to-day pharmacovigilance activities and timely closure of all assigned cases.
• Manage case allocation and distribution across team members to achieve operational targets.
• Monitor timely updates of trackers, workflow reports, and metrics reporting.
• Ensure accurate and timely capture of operational metrics and performance indicators.
• Review daily workflow reports and proactively address any bottlenecks or risks.
• Collaborate with internal stakeholders and cross-functional teams to obtain information required for smooth day-to-day operations.
• Ensure compliance with established processes, quality standards, and client requirements.
Team Leadership & People Management
• Lead, mentor, and support team members to achieve individual and team objectives.
• Ensure completion of required training plans and maintain team training compliance.
• Monitor team productivity, quality, and adherence to SLAs.
• Provide coaching, guidance, and regular performance feedback to team members.
• Drive team engagement and foster a collaborative work environment.
• Support continuous learning and professional development initiatives.
Quality & Continuous Improvement
• Identify process improvement opportunities and support implementation of best practices.
• Ensure knowledge sharing within the team and promote continuous product knowledge updates.
• Coordinate problem-solving initiatives and support resolution of operational challenges.
• Contribute to maintaining a culture of quality, compliance, and operational excellence.
グローバルな環境が特徴の企業です。