西濃シェンカー株式会社
・チームリーダーを介した航空輸出実務、カスタマーサービスの工程、品質管理
・カスタマーメンテナンス(顧客との関係維持、深耕)
・メンバーの育成・指導
・メンバーのシフト管理
■General Description
・As the manager for air export customer service and operations, will be responsible for the
development and growth our air freight forwarding business.
■Specific Accountabilities
・Need to be committed to maintaining and organizing environment that empowers team members to make an efficient work and contributing to our business.
・Need to respond to customer’s requests and queries in a courteous, prompt, accurate and professional manner.
・Customer service team management (Provide guidelines to customer service to ensure handling operations, monitor quality, process control/managing for efficient operations and adjust workload)
・Provide accurate, timely, and proactive customer service to customers as well as effectively communicating and coordinating with internal and vendors to meet customer requirements
・Develop, Implement and maintain the air export businesses together with customers, sales and any other relevant parties
・Responsible for staff educations and evaluation
外資系フォワーダーでのAE Customer Service Managerポジションでの募集となります。