非公開
1.Coordinate and conduct customer training for products and assays.
2.Troubleshoot issues related to experimental design, data processing, software operation, sample preparation and chemical reaction. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.
3.Develop and maintain positive relationships with customers
4.Support sales efforts through technical presentations, customer management or organizing seminar.
5.Act as a key contributor of customer feedback to marketing and product development teams
6.Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.